Privacy Policy

Introduction

Protecting your privacy and the privacy of children is one of our top priorities. This Privacy Policy explains how your personal information is collected, used, and protected when you use our personalized storybook platform.

Information We Collect

We collect the following types of information to provide our service:

• Account information: email address, name, and password when you sign up.
• Photos uploaded by you (child's photo, toy photo) for character creation — used solely for story generation.
• Story preferences: age range, themes, language, art style, and story prompts.
• Payment information for credit purchases (processed securely by our payment provider — we do not store card details).

How We Use Your Information

We use your information to:

• Generate personalized storybooks using your uploaded photos and preferences.
• Create and maintain your account and library of stories.
• Process credit purchases and manage your subscription.
• Communicate with you about your account, updates, and support requests.
• Ensure the security and proper functioning of our platform.

Children's Privacy

Our app is designed for use by parents and guardians to create stories for their children. We do not knowingly collect personal information directly from children under 13. Photos uploaded are used solely to create story characters and are not processed for any other purpose. Parents can request deletion of their child's data at any time by contacting us.

Data Sharing

We do not sell your personal information to third parties. We may share your information only for the following purposes:

• Trusted service providers for story and image generation.
• Cloud storage services for securely hosting your generated stories and images.
• Payment services for handling credit purchases securely.
• Authorized authorities when required by law.

Signup bonus abuse prevention

When an account requests promotional signup credits, PixiTale processes a resettable random identifier for that app or browser installation and a pseudonymous signal derived from the request network address. We use these signals only to prevent repeated promotional-credit abuse. We do not use them for advertising, cross-app tracking, or sale to third parties. Raw identifiers and network addresses are not stored in the risk system. Pseudonymous risk records are retained for up to 180 days, including after account deletion, and are then deleted.

Data Security

We implement security measures to protect your personal information. Your data is transmitted over encrypted connections (HTTPS) and stored on secure servers.

Your Rights

You have the right to access, correct, or delete your personal information at any time. You can manage your profile and delete your account from the Settings page. For any additional data requests, please contact us at [email protected].

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of material changes — such as new categories of data we collect, new purposes for using your data, or new categories of recipients — by email and through an in-app notice at least 30 days before they take effect, and where the law requires your consent we will ask for it before the change applies to you. Minor changes, such as clarifications and corrections, take effect when published. The “Last updated” date at the top of this policy always shows the current version. If you do not accept an updated policy, you may delete your account before the effective date; continued use of the service after that date constitutes acceptance.